Track Your Order
Track Your Order
Every Velusure order ships with tracking. Enter your order number or tracking number on our tracking page to see where your parcel is.
Where do I find my tracking number?
It's in your shipping confirmation email, sent the moment your parcel leaves our fulfilment centre. That email is different from your order confirmation — if you've only had the order confirmation, your parcel hasn't shipped yet.
Can't find the email? Check your spam folder first, then contact us with your order number and we'll resend it.
My tracking number isn't working yet
Tracking numbers usually take 2–5 business days to show their first scan after dispatch. Until then the carrier's site may say the number doesn't exist. This is normal.
Tracking hasn't updated in a while
Parcels often go quiet for several days while crossing borders. If there has been no update for more than 10 days, get in touch and we'll open an enquiry with the carrier.
It says delivered, but I don't have it
Check with neighbours and look for a card from the carrier — parcels are often left in a safe place. If it still hasn't turned up after 48 hours, contact us and we'll sort it out.
Need help?
Send us your order number via our contact page and we'll check the status for you, usually within one working day.